Jeep’s flagship SUV lineup—the Grand Cherokee and Grand Cherokee L—has earned a reputation for comfort, capability, and refinement. But even the best aren’t immune to manufacturing flaws. Stellantis, Jeep’s parent company, has announced a significant recall affecting more than 121,000 units due to a safety compliance issue involving second-row head restraints.
The recall, issued this week, concerns 78,157 Jeep Grand Cherokee models produced between May 16, 2023, and May 2, 2024, along with 43,241 Grand Cherokee L units assembled from May 16, 2023, to January 30, 2024. At the core of the issue is an internal locking mechanism within the second-row head restraints. According to Stellantis, the part may suffer from an “interference condition” that prevents the restraint from locking fully upright.
While Jeep hasn’t clarified exactly what this interference entails, the result is clear: affected head restraints may fall short of the federally mandated 750 mm (29.5 inches) height requirement set by the Federal Motor Vehicle Safety Standards (FMVSS). In a crash, improperly positioned restraints can increase the risk of neck or spinal injury to second-row occupants.
Owners of affected vehicles can expect to receive official recall notifications from Jeep between September 5 and 9, 2025. Dealers will inspect and, if necessary, replace the faulty head restraints at no cost. Additionally, Mopar—the Stellantis parts and service arm—has issued its own recall for 764 head restraints sold separately to customers.
This recall isn’t the only quality control issue Stellantis is managing. On the same day, the company announced a second, more minor recall affecting the 2024–2025 Chrysler Pacifica minivan. Only 21 vehicles built between August 26 and September 9, 2024, are affected, but the issue strikes at the heart of a crucial safety feature: the rearview camera.
According to Chrysler, the backup camera feed may fail to display when the vehicle is shifted into Reverse—an ongoing compliance concern across the auto industry as camera-based safety systems become more common and complex. While Chrysler has not elaborated on the cause, the automaker claims all affected vehicles have already been serviced. Between September 19, 2024, and April 22, 2025, the infotainment systems in those models were replaced to correct the problem.
As vehicle technology continues to evolve, these recalls underscore the challenges automakers face in ensuring both mechanical reliability and digital integrity. For owners, it’s another reminder of the importance of staying up to date with manufacturer communications—and of the critical role safety standards play in modern automotive design.
Source: Jeep