In a bid to reinforce customer trust and satisfaction, Stellantis France has announced an extended warranty program for vehicles serviced within its official network. The new offer provides coverage of up to 8 years or 160,000 km, marking a significant commitment to long-term reliability and after-sales service.
The initiative comes as Stellantis seeks to reassure customers following several high-profile issues, including the Takata airbag scandal, recurring reliability concerns with the PureTech petrol engines, and problems with BlueHDi diesel units. By extending the warranty, the automaker aims to strengthen brand loyalty and encourage owners to stick with authorized service centers.
Notably, this offer is exclusive to the French market for now, with no confirmation on whether it will be expanded to other regions. However, industry analysts suggest that similar programs could follow elsewhere if the strategy proves successful.
The extended warranty is free of charge but comes with a key requirement: all maintenance must be performed at Stellantis-authorized service centers. This ensures that vehicles are maintained according to manufacturer standards while also securing long-term business for the brand’s official network.
The coverage applies to both passenger and commercial vehicles, encompassing gasoline, diesel, hybrid, and electric models. Stellantis has also introduced a two-tier warranty system:
Premium brands (Alfa Romeo, DS, Lancia) receive additional benefits, including infotainment system coverage, roadside assistance, and a replacement vehicle during repairs.
Mainstream brands (Peugeot, Citroën, Fiat, Jeep, Opel, etc.) have standard warranty terms, excluding the extra perks offered to premium models.
In its official statement, Stellantis emphasized its “constant quest for excellence and customer satisfaction,” positioning the extended warranty as a testament to its commitment to quality. The move not only incentivizes customers to stay within the brand’s ecosystem but also helps restore confidence after past reliability concerns.
As the automotive industry shifts toward electrification and stricter reliability expectations, Stellantis’s extended warranty could set a new benchmark for after-sales service in France—and possibly beyond.
Source: Stellantis